Refund policy

Return & Refund Policy

At Jmart, we want you to be happy with your purchase. This policy applies to change-of-mind returns and does not affect your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986.

Change of Mind Returns

We offer a 7-day change-of-mind return policy from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must include all original packaging, accessories, manuals and tags (if applicable).
  • You must provide proof of purchase.

To request a return, please email:

sales@jmart.nz

Returns sent without prior approval may not be accepted.

Please note:

  • Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed.
  • Original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • faulty,
  • damaged,
  • incorrect,
  • or does not match its description,

please contact us as soon as possible at:

sales@jmart.nz

We will assess the issue in accordance with the Consumer Guarantees Act 1993. Depending on the circumstances, we may repair, replace or refund the item.

Nothing in this policy limits your rights under New Zealand consumer law.

Non-returnable Items

For hygiene, safety and product integrity reasons, we generally cannot accept change-of-mind returns for:

  • Perishable food and beverages
  • Fresh or frozen products
  • Custom-made or personalised items
  • Health and personal care products
  • Hazardous materials or flammable goods
  • Gift cards

However, if any of these items are faulty or fail to meet the guarantees under the Consumer Guarantees Act, please contact us and we will assist you.

Sale Items

Sale or clearance items cannot be returned due to change of mind.

However, discounted products are still covered by the Consumer Guarantees Act if they are faulty or do not meet acceptable quality standards.

Exchanges

If you wish to exchange an item due to a change of mind, the quickest option is to return the original item (subject to approval) and place a new order.

If the item is faulty, we will arrange an appropriate remedy in accordance with New Zealand consumer law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within a reasonable timeframe (normally within 10 business days). Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at:

sales@jmart.nz

Consumer Guarantees Act

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.